koko7 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

When you register and use the koko7 platform, we collect several categories of personal information in order to provide you with a safe, compliant, and enjoyable gaming experience. The information we collect includes the following:

• Account information: your full name, date of birth, email address, username, and password when you register for a koko7 account.
• Identity verification data: government-issued ID details (such as a Philippine national ID, passport, or driver's licence) that we may request to verify your identity and confirm your eligibility to play.
• Financial information: payment details associated with deposits and withdrawals, including GCash or Maya account identifiers, bank account details, and transaction records denominated in Philippine Peso (PHP). We do not store full card numbers or full bank account credentials on our servers.
• Device and browser data: IP address, device type, operating system, browser type and version, and unique device identifiers collected automatically when you access the koko7 platform.
• Usage data: pages visited, games played, session duration, betting history, login timestamps, and other activity logs generated during your use of the platform.
• Cookies and tracking data: preference cookies, session cookies, and analytics identifiers as described in the Cookies section below.
• Communications data: records of any messages, support tickets, or emails you send to the koko7 support team.

We collect only the information that is necessary for the purposes described in this policy. Providing false or incomplete information during registration may result in account suspension in accordance with our Terms and Conditions.

koko7 uses the personal information we collect for specific, legitimate purposes that are directly tied to operating a lawful and player-focused gaming platform in the Philippines. We do not use your data for purposes beyond what is described here without first obtaining your consent or as required by applicable law. The main purposes for which we use your data are:

• Account creation and management: to create, maintain, and secure your koko7 player account.
• Identity and age verification: to confirm that you are at least 18 years of age and eligible to use the platform under applicable Philippine law.
• Payment processing: to process deposits and withdrawals in Philippine Peso via GCash, Maya, QR Ph, and bank transfer channels.
• Anti-money laundering (AML) compliance: to monitor transactions for suspicious activity and comply with Philippine financial regulations.
• Platform improvement: to analyse usage patterns and improve the koko7 platform, game selection, and user experience.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
• Security and fraud prevention: to detect and prevent unauthorised access, fraudulent activity, and abuse of the platform.
• Legal compliance: to fulfil our obligations under the Data Privacy Act of 2012, applicable gaming regulations, and any lawful orders from Philippine regulatory authorities.

We process your data on the legal bases of contract performance (to provide the service you signed up for), legal obligation (to comply with applicable laws), and legitimate interest (to keep the platform secure and improve our services). Where we rely on consent, you may withdraw it at any time by contacting our support team.

koko7 uses cookies and similar tracking technologies to operate the platform efficiently and to understand how players interact with our website and mobile interface. Cookies are small text files placed on your device by your browser when you visit koko7. They allow us to remember your session, keep you logged in, and personalise your experience. We use the following types of cookies:

• Essential cookies: required for the platform to function — these enable login sessions, game loading, and transaction processing. These cannot be disabled.
• Preference cookies: store your display and language preferences to improve your experience on return visits.
• Analytics cookies: help us understand which pages and features are most used so we can improve the platform. This data is aggregated and anonymised wherever possible.
• Security cookies: used to detect fraudulent activity and protect your account against unauthorised access.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance or availability of some platform features. We do not use tracking cookies to serve third-party advertising on behalf of external brands. Any analytics data collected is used solely to improve the koko7 player experience and is not shared with advertisers.

koko7 stores all personal data on secure servers and applies industry-standard technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the koko7 platform is encrypted using Transport Layer Security (TLS). Sensitive data such as passwords is stored in hashed form — we cannot retrieve your plain-text password, and neither can anyone else. Financial transaction records are retained for as long as required under applicable Philippine law, including anti-money laundering retention requirements. Account data is retained for the duration of your active account relationship with koko7, and for a further period after account closure as required by law or for the resolution of disputes. We regularly review our security practices and update them to address emerging threats, and access to personal data within our organisation is restricted to staff who require it to perform their specific job functions. If we ever become aware of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authority in accordance with our legal obligations under the Data Privacy Act of 2012.

koko7 does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. However, we do share data with trusted third parties in limited circumstances that are necessary to operate the platform and meet our legal obligations. These circumstances include:

• Payment processors: your transaction data is shared with GCash, Maya, and partner banking institutions solely to process your deposits and withdrawals in PHP. These providers are bound by their own privacy and security obligations.
• Game content providers: game providers whose titles appear on koko7 may receive anonymised session data (such as game round outcomes) to support their game integrity and compliance obligations. They do not receive your personally identifiable account information.
• Regulatory and law enforcement authorities: we are required by Philippine law to disclose account and transaction data to authorised regulatory bodies or law enforcement agencies upon receipt of a valid legal request or order. We will inform you of such disclosures where permitted by law.
• Service providers: trusted technology vendors who assist us with platform hosting, customer support tools, and fraud detection. These vendors are contractually required to process your data only on our instructions and to maintain appropriate security standards.

In all cases, we share only the minimum data required and require all third parties to respect the confidentiality and security of your personal information. We do not allow third parties to use your data for their own independent marketing or commercial purposes.

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data that koko7 holds about you. We are committed to honouring these rights and making it straightforward for you to exercise them. Your rights include:

• Right to access: you can request a copy of the personal data koko7 holds about you, including your account details, transaction history, and any identity documents we have on file.
• Right to correction: if any of your personal data is inaccurate or out of date, you can request that we correct it. You can update basic account information directly through your account dashboard, or contact support for assistance with other records.
• Right to erasure: you can request that we delete your personal data. Where your request is valid and no overriding legal obligation requires us to retain the data, we will fulfil your request within a reasonable timeframe.
• Right to object: you can object to the processing of your personal data for certain purposes, such as direct marketing communications.
• Right to data portability: you can request that we provide your data in a structured, commonly used format so that you can transfer it to another service provider.
• Right to lodge a complaint: if you believe that koko7 has not handled your personal data in accordance with applicable law, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a clear description of your request. We will acknowledge your request within a reasonable period and respond fully within the timeframe required by applicable law. Please note that some requests may be subject to identity verification before we can process them.

koko7 is strictly an adults-only platform and does not knowingly collect personal data from individuals under the age of 18. All new registrations require confirmation that the applicant is at least 18 years old, and we conduct identity verification checks to enforce this requirement. If we discover or are notified that we have inadvertently collected data from a minor, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to the appropriate Philippine authorities if required. Parents or guardians who believe that a minor has registered an account on koko7 should contact our support team immediately so that we can take prompt action. We take our responsibility to protect minors seriously and cooperate fully with any regulatory investigation involving underage access to our platform.

koko7 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or through a notice on the platform. Your continued use of koko7 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. If a proposed change materially affects your rights or the way we use your data, we will provide reasonable advance notice before the change takes effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way koko7 handles your personal data, please do not hesitate to reach out to our support team. We are committed to responding promptly and transparently to all privacy-related enquiries from our players in the Philippines. You can contact us at: [email protected] — please include your registered email address and a clear description of your query so that we can assist you as efficiently as possible. For formal data subject access or deletion requests, please state clearly in your message which right you are seeking to exercise. All privacy-related communications are handled confidentially and in accordance with our internal data handling procedures. We aim to acknowledge all enquiries within three (3) business days and to resolve them fully within thirty (30) days, or within the period required by applicable Philippine law where shorter.